DecodeFX's zero cut is a mechanism under which the company covers the negative amount when an account balance falls below zero. You must apply each time the account goes negative.
Summary: DecodeFX zero cut is by application
- Zero cut (negative balance protection) is offered.
- You must apply each time the account goes negative.
- Contact: Japanese-language support (email, weekdays 9:00 to 17:00). A dedicated zero cut address is not stated.
- Conditions and excluded trades are not detailed in the official FAQ.
It is not applied automatically, so contact support early when you notice a negative balance. The deadline for applying is not stated officially.
How zero cut works and its relation to stop-out
- Stop-out: a mechanism that closes positions by force when margin falls.
- Zero cut: a mechanism under which the company covers the negative amount when positions could not be closed in time.
- At DecodeFX, you need to apply for zero cut.
The stop-out level is not stated on the official account types page. Check the level on the account screen or with Japanese-language support.
DecodeFX leverage, margin call and stop-out explained (main site)
How to apply for zero cut at DecodeFX
- 01Check the negative balance
In your trading platform or the client portal, check whether the balance is negative.
- 02Email Japanese-language support
Contact Japanese-language support (jpsupport@decodefx.com, weekdays 9:00 to 17:00). A dedicated address for zero cut is not stated officially.
- 03Include your account details
Writing your registered email address, trading account number and the date and time the account went negative makes it easier to check. Whether these are required is not stated officially.
- 04Keep the reply
Save the reply from support. It is your evidence of what was confirmed if the conditions turn out to differ.
No guide is given for how long a reply takes. Applying on the day the negative balance appears is the safest.
What to know before relying on zero cut
- Zero cut works only on the excess that went negative.
- Funds lost before the stop-out do not come back. You may lose your entire deposit.
- For conditions and exceptions, the applicable terms take priority.
- Whether any trades are excluded is not stated in the official FAQ. Check the terms.
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.