DecodeFX identity verification is the check of your registered name and address using an ID document and a proof of address. The review usually takes up to 24 hours, and once complete you can activate an account type.
Documents required for DecodeFX identity verification
| Document | Details |
|---|---|
| ID document | A valid document specified on the application screen |
| Proof of address | A document that shows your name and current address |
| Image condition | Submit an image where all four corners and the text are readable |
※ Document names, expiry dates and any issue-date requirement for the proof of address are not stated officially. Follow the application screen first.
It is safer to check what the application screen specifies than to guess a document name and photograph it.
What to check so verification does not stall
- Enter your name, date of birth and address exactly as they appear on the documents.
- Submit an image with all four corners visible and readable text.
- Choose a proof of address that shows your name and current address.
- Use the same name on the source of your deposits as on your registration.
Review usually takes up to 24 hours. Once your documents are confirmed, you can start trading right away.
What to do if verification is rejected or put on hold
- 01Compare your registration with your documents
Check that the spelling of your name, your date of birth and your address match the documents.
- 02Retake the images
Take them in a bright place with all four corners visible and no glare or shadow. Check that the text is readable before you submit.
- 03Wait 24 hours
Review usually takes up to 24 hours. Check your spam folder as well.
- 04Contact support
Write to the Japanese-language support email desk (weekdays 9:00 to 17:00) with your registered email address and application date and time.
The reason for a rejection depends on the individual review. There is no official list, so follow support's guidance instead of guessing.
Why to finish verification before you withdraw
- If verification is not complete, a withdrawal request may not go through.
- The name on the withdrawal destination must match your registered name.
- Available withdrawal methods may change with your deposit route and verification status.
DecodeFX deposits and withdrawals, and what to check if you cannot withdraw
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.