A DecodeFX deposit not being reflected means you have sent the funds or submitted the request but the balance of your trading account has not increased. The cause is often a mismatch with a rule of the deposit method.
Summary: check four causes first
- Domestic bank transfer (Japan): a deposit after 9:00 a.m. is reflected on the next business day.
- Domestic bank transfer: did the payer name include your name plus your 7-digit account number?
- USDT: did you send on the same network as the address in the portal?
- Did you meet the minimum (100 USD), and does the sender's name match your registered name?
If you send the same amount again before the expected time has passed, you may end up with a double deposit. Work through the checks first.
Causes of a DecodeFX deposit not being reflected, by method
| Method | Expected time | Common causes |
|---|---|---|
| Domestic bank transfer (Japan) | Same day by 9:00 a.m., next business day after that | Payer name without account number, different holder name, deposit after 9:00 a.m. |
| International bank transfer | About 2 to 5 business days | How business days are counted, currency mismatch, different holder name |
| USDT | A few minutes to after approval (about 3 to 10 minutes in the steps) | Wrong network, wrong address, below the minimum |
| Peska / bitwallet | Instant to 3 minutes | Registered with a different email address from DecodeFX |
※ The official site does not list causes. This table sets out the rules in the official deposit steps as points to check.
For bitwallet, the minimum is 100 USD in the overview table and "JPY 10,000 or 100 USD" in the steps. If unsure, deposit the equivalent of 100 USD or more.
Steps to check when a deposit is not reflected
- 01Check the expected time
For domestic bank transfer, 9:00 a.m. is the cutoff. If you are within the expected time, waiting comes first.
- 02Review the deposit request
In the client portal, check that the method, currency and amount match what you sent. The history screen name is not stated officially.
- 03Compare the holder name and payer name
The sender's name must match your registered name. For domestic bank transfer, check that the payer name on the receipt includes your 7-digit account number.
- 04For USDT, match the address and network
Compare the address shown in the portal with the destination in your transfer history. Check that the network is the same.
- 05For Peska and bitwallet, check the registered email
Check that the email address is the same at DecodeFX and at the payment service.
Who to contact and what to prepare once the expected time has passed
- Contact: Japanese-language support, by email on weekdays 9:00 to 17:00.
- What to tell them: registered email address, deposit method, amount, and date and time of the transfer.
- What to attach: the transfer receipt, or a screenshot of the USDT transfer history.
- The time support takes to respond is not stated officially. Wait for a reply before acting.
If identity verification is not finished, complete the review first. The review usually takes up to 24 hours.
DecodeFX identity verification: documents and review time
How to deposit to DecodeFX with Peska (column on the main site)
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.